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LEGAL · PRIVACY

Privacy Policy

How Knyte collects, uses, retains, and protects personal information across the site, sales process, and services.

Effective date: 2026-04-14 Last updated: 2026-04-14

Knyte is an enterprise AI infrastructure service operated by Kastling Inc. ("Knyte," "we," "us," or "our"). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have over it.

This policy applies to knyte.ai and any other website, product, or service that links to it. It does not apply to third-party sites or services we do not control.

1. Information We Collect

1.1 Information you provide to us

  • Contact and company details. Name, work email, company name, role, company stage, stated needs, and anything else you choose to include when you book a call, request a quote, or email us.
  • Account and engagement information. If you become a client, we collect information necessary to deliver the Knyte Services, including the business contact details of your team, billing information processed through our payment provider, and contractual information.
  • Content you share with us. Brand materials, documents, chat and email correspondence, source data, and other information you provide so that we can scope, install, and operate the Knyte system for your organization.

1.2 Information we collect automatically

  • Usage and device data. IP address, browser type, operating system, referring URL, pages visited, time spent, and similar analytics signals.
  • Cookies and similar technologies. See our Cookie Policy.

1.3 Information from third parties

  • Enrichment. We may enrich contact information you provide with publicly available business data (LinkedIn profile, company size, funding stage) to prepare for calls and qualify fit.
  • Referrals. If a mutual contact introduces you, we may receive your name, role, and company from that contact.

2. How We Use Information

We use personal information to:

  • Respond to inquiries, schedule calls, and provide information you request.
  • Scope, propose, deliver, operate, and improve the Knyte Services.
  • Send operational communications (service updates, security notices, contract matters).
  • Send marketing communications where permitted by law, with an option to unsubscribe at any time.
  • Secure our systems, detect abuse, and comply with legal obligations.
  • Analyze site performance and improve our products and positioning.

3. Why We Use Information

We use information because it is necessary to communicate with you, run the service, improve our systems, protect the platform, and honor our contractual and legal obligations.

4. How We Share Information

We do not sell personal information. We share it only as follows:

  • Service providers. Hosting, analytics, communications, calendaring, customer relationship management, payment processing, and AI model providers. Each is bound by contract to use the information only to support our services.
  • Professional advisors. Lawyers, auditors, accountants, and insurers, under duties of confidentiality.
  • Corporate transactions. In connection with a merger, acquisition, financing, or sale of assets, subject to confidentiality and continuity of this policy.
  • Legal and safety. To comply with law, respond to lawful requests, enforce our terms, or protect the rights, property, or safety of Knyte, our clients, or others.

5. AI and Model Training

We do not use client content or prospect communications to train public or shared AI models. Brand models we build for clients are kept in isolated tenants and are never used to serve another client. See the Security document for detail.

6. Where Information Is Processed

Knyte is operated from the United States. Depending on the services in use, information may also be processed in the regions where our infrastructure and service providers operate.

7. Data Retention

We retain personal information for as long as we need it for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Client content is retained per the terms of the applicable services agreement and deleted or returned on termination according to the contracted engagement.

8. Your Choices

You can contact us to:

  • Access the personal information we hold about you.
  • Correct inaccurate information.
  • Request deletion.
  • Ask for a copy of the information you have provided to us.
  • Withdraw from optional marketing communications.

To exercise any right, email privacy@knyte.ai. We will verify your identity before acting on the request.

9. Children

Knyte is not directed at children under 16 and we do not knowingly collect personal information from them.

10. Security

We maintain administrative, technical, and physical safeguards designed to protect personal information. See our Security Overview.

11. Changes

We may update this policy. When we do, we will revise the "Last updated" date above and, for material changes, provide additional notice.

12. Contact

Kastling Inc., operator of Knyte privacy@knyte.ai